Richard Mueller is a shop foreman at Cochrane GM in Alberta, Canada. He has over 13 years of experience in the automotive industry, and he is passionate about his work. Richard started working in the automotive industry when he was 16 years old. He has worked in a variety of roles in the industry, including parts clerk, service advisor, and mechanic. He has been a shop foreman for the past two years.

In this interview, Richard joined Kaylee and talked about his career in the automotive industry, his experience as a shop foreman, and his advice for aspiring mechanics. Richard also explores the world of vendors and suppliers and how he navigates it.

Richard explains that vendors must be ready to "play ball." This means providing comprehensive price sheets and references upfront. Vendors must prove their value and earn Richard's business, especially considering the number of vendors vying for his attention. He goes on to mention that, given similar price points, he prefers to work with those who treat him with respect and consideration.

The episode also delves into the decision-making process of selecting services for the shop. Richard shares how he, along with his service team, evaluate various options, from coaches and consultants to experienced service advisors. These decisions often involve balancing the immediate needs of the shop with longer-term goals and improvements.

Despite the challenges and complexities, Richard's love for his job shines through. He enjoys the variability and unpredictability, whether it's dealing with a particular vehicle in his bay or conversing with a customer. This love for challenge and problem-solving is a testament to his dedication and passion for his work.

Lastly, Richard gives us a peek into the lighter side of being in the car business–the physical toll it takes on one's body, resulting in swollen hands and strange cuts. It's a reminder of the often-overlooked physical aspects of working in the automotive industry.

As we wrap up our enlightening conversation with Richard, we are reminded of the complexities of managing an automotive shop and the interesting dynamics it involves. From dealing with vendors to making critical decisions for the shop, it is clear that every day is a new adventure.

Connect
Richard Mueller
LinkedIn: www.linkedin.com/in/richard-mueller-rse-024155150
Website: www.cochranegm.com

Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Takeaways

Be willing to learn new things.

Stay up-to-date on the latest auto technology.

Be adaptable.



Quote
“My biggest obstacle would have been managing myself, my emotions." -Richard Mueller

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