For Rusty Stewart, teamwork can overcome any challenge that the parts department usually encounters.
As the Fixed Ops Director at Akins Ford Chrysler Dodge Jeep, Rusty believes that effective communication and the recognition of team members’ efforts will enable a healthy working environment. While meeting the needs of the clients is a top priority, the team needs to assess their resources and abilities to achieve this goal.
Each team member’s effort matters to the department’s success. Focusing on the results can streamline the process. But failures may still have their purpose. Rusty considers them as a learning opportunity that will help improve the team and the business.


In this Episode
0:00 Introduction
1:17 Opportunities for Dealers
3:22 Odd Accessories
4:40 Parts Manager
5:15 Advice On Parts
7:31 Improving Communication
8:44 Accountability
11:01 Failures
15:33 Respect and Empathy
16:52 Rusty’s Favorite Vehicle

Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/

Connect with Rusty Stewart
LinkedIn: Rusty Stewart
Website: https://www.akinsford.com/

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