Coralee Zueff is the author of the Amazon best-selling book, Five Star Service Advisor where she provides guidelines for advisors, shop owners, and dealerships about proven management techniques. Effective communication keeps customers and technicians on the same page, eliminates conflicts, and increases profit.
Coralee believes that service advisors can diagnose miscommunication issues that can risk the business. With efficient sales skills, service advisors make it possible for shops to achieve their goals. Based in Canada, Coralee provides training and consultations for dealers and automotive businesses.

In this Episode
0:00 Introduction
1:00 The challenges of independent shops
3:00 Coralee’s Five Star Service Advisor
4:19 Women and automotive
7:09 Priorities of an import shop
8:00 Coralee’s hobbies
9:53 Piece of advice for younger self
10:41 Hardest lesson Coralee has learned in life
13:20 Reach out to Coralee

Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/

Connect with
LinkedIn: Coralee Zueff
Website: https://www.coraleezueff.com

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