Jaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence.
He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise.
Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering a nurturing work environment. Regular engagement through Employee Satisfaction Index surveys underlines the dealership's focus on its people - the driving force behind its success.
Furthermore, Jaime's collaboration with PartsEdge emerges as a game-changer in how parts managers streamline inventory, saving time and capital while boosting efficiency. This episode not only serves as a masterclass in automotive management but also shines a light on the importance of balancing professional and personal spheres, the power of recognizing team members' love languages, and the art of coupling compliments with criticism for remarkable leadership.

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This show is Sponsored by:
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Takeaways

Value relationships in dealership management.

Use PartsEdge for inventory efficiency.

Continuously improve employee and process experience.



Quote
“My heart has always been in reconditioning vehicles and used cars. I've always loved it.” -Jaime Macias
Connect:
Jaime Macias
LinkedIn: www.linkedin.com/in/jaime-macias-22617a146
Website: www.casaautogroup.com

Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

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