Shon Kingrey is the VP of Fixed Operations of the Kayser Automotive Group, with over 28 years of experience for a variety of dealerships. Shon believes Fixed Ops is key to success in the current market.
The automotive industry is in a state of flux. As car sales decrease, dealerships are being forced to re-evaluate their operations to remain profitable. Shon is trying to centralize warranty and reduce the number of administrators needed.
Fixed Ops must evolve to succeed in this competitive market. Dealerships must invest in technology, processes, and training to stay profitable. They must also have a team of motivated, knowledgeable employees to help customers. A well-trained staff with proper resources is your biggest advantage.

Connect
Shon Kingrey
LinkedIn: https://www.linkedin.com/in/shon-kingrey-0990ab11
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com

Takeaways

Dealerships must invest in technology.
Fixed Ops must evolve to succeed.
Learn from others' mistakes.


Quote
“We're installing processes one at a time. Not everybody runs at the same pace."

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