19 min listen
Deliver value at every stage of the customer journey with Harsha Thayi from T. Rowe Price
Deliver value at every stage of the customer journey with Harsha Thayi from T. Rowe Price
ratings:
Length:
32 minutes
Released:
Mar 7, 2022
Format:
Podcast episode
Description
When T. Rowe Price rolled out a new process for creating an online investment account, they discovered a 37% drop off on the very first step after users opened the webpage.
They needed to know “why behind the what” and for that they turned to UserTesting. Within hours they’d identified the problem and were making fix recommendations to product owners.
The T. Rowe Price story is one of many shared in User Tested and that is being featured in Season 4 of the Human Insights Podcast. The book was authored by podcast hosts Janelle Estes, UserTesting’s Chief Insights Officer, and Andy MacMillan, UserTesting’s CEO. You can order the book here or on your favorite book seller’s website.
Harsha Thayi, Senior Manager of UX Research at T. Rowe Price, shares their story and other insights in his interview. In their conversation, he and Janelle discuss:
How Thayi partners with other teams within T. Rowe Price to ensure they create and deliver exceptional experiences for T. Rowe Price customers
What metrics or KPIs does Thayi’s team directly or indirectly influence and how that maps to company strategy and purpose
How they are building a “shared understanding” of T. Rowe Price’s customers across the organization
They needed to know “why behind the what” and for that they turned to UserTesting. Within hours they’d identified the problem and were making fix recommendations to product owners.
The T. Rowe Price story is one of many shared in User Tested and that is being featured in Season 4 of the Human Insights Podcast. The book was authored by podcast hosts Janelle Estes, UserTesting’s Chief Insights Officer, and Andy MacMillan, UserTesting’s CEO. You can order the book here or on your favorite book seller’s website.
Harsha Thayi, Senior Manager of UX Research at T. Rowe Price, shares their story and other insights in his interview. In their conversation, he and Janelle discuss:
How Thayi partners with other teams within T. Rowe Price to ensure they create and deliver exceptional experiences for T. Rowe Price customers
What metrics or KPIs does Thayi’s team directly or indirectly influence and how that maps to company strategy and purpose
How they are building a “shared understanding” of T. Rowe Price’s customers across the organization
Released:
Mar 7, 2022
Format:
Podcast episode
Titles in the series (100)
Messaging and brand during coronavirus: UserTesting's Chief Insights Officer, Janelle Estes, hosts a discussion with CEO and Founder of Motivate Impact, Mona Patel, on messaging and brand during the COVID-19 pandemic. by Insights Unlocked