30 min listen
Retail trends that will outlast the pandemic with Sean McKee
Retail trends that will outlast the pandemic with Sean McKee
ratings:
Length:
42 minutes
Released:
May 3, 2021
Format:
Podcast episode
Description
The pandemic has changed so much about retail, but some retail trends will outlast the pandemic, such as providing a personalized experience, says Sean McKee, the former Director of eCommerce and CX at UK footwear retailer, Schuh.
In his Human Insight Podcast interview with Janelle Estes, UserTesting’s Chief Insights Officer, McKee discusses:
His 25-year career at Schuh from storeroom to boardroom
The biggest changes to retail and ecommerce over that time
Keeping a customer focus in a sea of ecommerce data points
“What retailers have to think about is the question of experience and what experience looks like because if doing things that were at the experiential end of the spectrum were important before COVID, they're even more important now,” McKee said. “Customers really need to have a compelling reason to visit your store because they've just had an education that tells them they can do other things. So, the experiential stuff is important.”
In his Human Insight Podcast interview with Janelle Estes, UserTesting’s Chief Insights Officer, McKee discusses:
His 25-year career at Schuh from storeroom to boardroom
The biggest changes to retail and ecommerce over that time
Keeping a customer focus in a sea of ecommerce data points
“What retailers have to think about is the question of experience and what experience looks like because if doing things that were at the experiential end of the spectrum were important before COVID, they're even more important now,” McKee said. “Customers really need to have a compelling reason to visit your store because they've just had an education that tells them they can do other things. So, the experiential stuff is important.”
Released:
May 3, 2021
Format:
Podcast episode
Titles in the series (100)
Health communication and the future of telemedicine: CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, speak with Director of The University of Texas at Austin Center for Health Communication and Professor of Population Health, Michael Mackert, Ph.D. about what health communication is, why it matters, and the future of telemedicine in light of the global COVID-19 pandemic. by Insights Unlocked