Car shoppers are looking for more ways to research and purchase vehicles, but that doesn't mean they want to do the entire process online (yet.) The car business is a people business, which means that in this day in age, it's more important than ever to understand people.Napoleon Rumteen is the Senior Vice President of Commercial Operations at Tekion; a modern cloud-based DMS that is on a mission to streamline dealer operations across the entire dealership.What we discuss in this episode:It's a challenge for dealerships to source various inter-department problems and then figure out how to connect them together with the variety of vendors required.The average dealership utilizes 15 - 20 different platforms in order to operate their business, most of which are siloed and not able to effectively communicate with one another.The car business is a people business. That doesn't necessarily mean that ti will require the same level of human touch as it currently does, but it will require that we understand people.The market is telling us how they want to transact on vehicles and it's our job to meet that demand.In order to do so efficiently, dealers need systems that can speak to one another and maintain a pure flow of data.When connected technologies can speak in real-time, then you can have machine learning. With machine learning, you can have systems that correct themselves instantly to meet the consumer's behaviors, which is required for a fully online transaction.We're at a place in the automotive community where we can facilitate true Artificial IntelligenceOne of the best places for dealerships to start preparing for a more connected ecosystem is internal with their inter-departmental communication process. By utilizing systems like Slack or Discord, dealers can have a communication network that allows each person in the dealership to have quick access to the information they need when they need it. In so doing, they are able to provide a more efficient customer experience.Listen for even more insights from this episode.Like this show? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!Thanks, Napoleon RumteenIf you enjoyed this conversation with Napoleon Rumteen, please let them know by clicking on the links below and sending a message.Click here to thank Napoleon Rumteen on LinkedInClick here to let Michael know about your number one takeaway from this conversation