In this episode of Agents of Nonprofit, I talk with Marco Campana, a Digital Strategy and Communications Consultant for Immigrant & Refugee serving organizations. Marco works to help staff in these agencies build their digital capacity by harnessing the communications & network potential of web and social media in their work.Topics we cover include:Starting with the technology knowledge users already have rather than trying to educate from scratchThe wide range of tools that work best for serving the settlement of newcomersTaking accessibility and language into account when creating forms and how technology can help with thatUsing Salesforce (or other CRMs) for Client Journey Tracking, Intelligence Gathering and more, beyond simple reporting The BabyCenter.com approach to guiding a client along a journey from start to finishTo learn more and connect with Marco Campana:Marco Campana on LinkedInMarco’s Website - Marcopolis.orgKnowledge Mobilization for Settlement WebsiteIf you enjoyed this podcast, please consider leaving a review on Apple Podcasts, or your preferred podcast player. Thank you kindly!Support the show