In this weeks show: The difference between a customer and an advocate How we can help our team understand the importance of customer service How a customer advisory board can help you get great insights on your business The role of technology for customer experience And she shares 3 ways to immediately improve the customer experience in your business Amanda Stevens has dedicated nearly two decades to researching and understanding the science of consumer behaviour and how organisations can grow through uncertain times by putting their customers at the heart of everything they do.