25 min listen
520 4 Step Process for Handling Customer Complaints with Hank Ebeling
520 4 Step Process for Handling Customer Complaints with Hank Ebeling
ratings:
Length:
32 minutes
Released:
Sep 26, 2023
Format:
Podcast episode
Description
Hank Ebeling is the founder and owner of H4 Training. He is passionate about helping small businesses transform their customer service and elevate their customers' experience. Hank is the author of the book "Crushing the Competition with Service" and has created an online course called "Superhero Service Super Profits" to help businesses deliver outstanding service consistently. He joins us to discuss his four-step process for handling customer complaints. The process includes acknowledging the complaint, apologizing, making it right, and thanking the customer. Hank emphasizes the importance of listening to the customer, avoiding defensiveness, and finding a solution that meets the customer's needs. He also highlights the value of thanking customers for bringing issues to your attention and using their feedback to improve your business. Show notes and more resources: https://fitnessbusinesspodcast.com/520
Released:
Sep 26, 2023
Format:
Podcast episode
Titles in the series (100)
012 Mish McCormack - Become an Award Winning Personal Trainer: Mish McCormack is an internationally acclaimed and award-winning Personal and Corporate Fitness Trainer. She has been the recipient of the Fitness Life NZ Personal Trainer of the Year three times (an unbeaten record), the Powerade NZ Personal Trainer... by The Fitness Business Podcast