48 min listen
It's Time to Get Serious About Transformation. Get Ready for Season 7 of the Remarkable Retail Podcast
It's Time to Get Serious About Transformation. Get Ready for Season 7 of the Remarkable Retail Podcast
ratings:
Length:
2 minutes
Released:
Jul 18, 2023
Format:
Podcast episode
Description
This is Steve Dennis, innovation & strategy consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.Succession patriarch Logan Roy reminds us that it's one thing to be loved. It's another thing to get serious about the harsh realities we often face and to do the work we must to transform at the speed of disruption. In an era of unrelenting change and increasingly volatile market conditions to be anything less than remarkable is to risk irrelevance.So join me and my co-host Michael LeBlanc every week as we challenge the status quo, dissect the latest news and trends, and speak with the retail industry leaders who are leaping into a more remarkable future.Listeners worldwide have made us the retail industry's top-rated and top-listened to independent podcast. This season we'll continue with our unique take on retail’s most important news and showcasing those senior retail executives and industry thought-leaders that are shaping the future of modern retail, while also previewing material from Steve's forthcoming new book.So be sure to follow us on Apple, Spotify or wherever you enjoy your podcasts today and brace yourself for a steady stream of wisdom, straight talk and lively conversation.Season 7 launches on July 25th, and we can't wait for you to join us!
Released:
Jul 18, 2023
Format:
Podcast episode
Titles in the series (100)
The Customer is the Channel with guest Rob Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer at Tractor Supply Company: “Silos belong on farms.” - Bob Thacker, former, Sears VP Marketing We're moving on to the 3rd of the "8 Essentials of Remarkable Retail": Harmonized, which revolves around the idea that we must drop our channel-centric thinking, processes and metrics, embrace the blur that is shopping today and see the customer as the channel. "Harmonized" retail moves us beyond omni-channel. It's not about being everywhere--or simply providing a seamless experience--we have to show up in remarkable ways in those moments that matter the customer journey. When we not only resolve discordant notes, but focus on "amplifying the wow" in our customer's experience, we can orchestrate an intensely relevant and memorable set of outcomes. With our special guest, Rob Mills, part of the senior leadership team at Tractor Supply Co. we talk about the success Tractor has had d by Remarkable Retail