In this episode of The Moving Mastery Podcast, Louis Massaro shares how your movers can make a great first impression for your customers when they arrive at a job. You’ll learn: Why the movers’ first impression is so important for your customers to feel calm and relaxed on moving day  What you can do to make sure your movers are arriving to a job and making the customer feel at ease How to get more 5-star reviews by making a great first impression for your customers When your movers show up to a job, if the customer has an expectation of how that move is going to go, and it's not a good first impression, it could shift their entire perspective of your company that day. The customer is expecting professionalism. Because you sold them on a professional service, otherwise they would have not chosen your company they would've gone with somebody else, right? So, if when the movers show up, they don't experience that, and the expectation that they had is not met, it could start to develop into a problem move. The customer could already be thinking about the negative review that they're going to post online. In this video, I share how your movers can make a great first impression for your customers when they arrive at a job, and show you how to ensure that your customers are going to feel relaxed and at ease on moving day. If you've had movers that have complained that some customers are hovering over them, following them everywhere they go…. Chances are it's because the customer didn't sense and feel the professionalism from your crew when they showed up, and as a result, they don't have the confidence in your crew’s ability to provide the service that you promised them. Make sure your movers are consistently showing the professionalism you want them to by watching Great First Impressions On Moving Day now! Go and download the last few episodes too! Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.