"There were no exercises for the one in 100 year flood with a complete loss of the downtown core, the massive evacuation of 80,000 people from 26 communities, a power grid failure, the evacuation of the local Zoo, and a diesel train stalled above a river on a bridge that was about to fail."In conversation before the 2020 health pandemic, Ben Morgan of the Centre for Crisis and Risk Communications joined us to talk about why preparation is critical and yet you're never fully ready for the real thing.Ben Morgan, Centre for Crisis and Risk Communicationsbmorgan@centreforcrisiscomms.ca