25 min listen
Tips & Talk 40 – Make Your Customer the Star!
ratings:
Length:
10 minutes
Released:
Dec 8, 2021
Format:
Podcast episode
Description
Making a customer feel special is where it’s at. Think about your experience from the customer end. Most of the time when you buy something, in a retail shop for sure but also online, it’s a one and done transaction. You make the purchase, get a thank you or a confirmation of the order being received … and that’s it. No further communication and if there is any – it’s probably a bounceback discount to place another order.
Don’t get me wrong that additional discount is great – but it’s very sterile and transaction oriented. There’s no connection being formed between you and that business. Any sales after that are going to be initiated by you (the customer) IF you feel so great about the product that you want more, or you remember that company name when it’s time to buy a gift.
Think now of yourself as a business owner - that’s leaving a lot up to chance. What if, you could control this interaction in a better way? How about changing the sale from being solely a business transaction into a warm friendly interaction that could lead down the road to a mutually supportive relationship?
This is what you do when you make your customer the star. When you add an emotional layer to your customer interactions that make them feel seen, special and important. By prompting these feelings, your customers will move from purchasers to supporters and this leads to long term growth for your business. Let’s talk about how to do this.
Join my https://www.facebook.com/groups/GiftBizBreeze (FREE Gift Biz Breeze FB Community) where you’ll have the chance to learn and hang out with other inspirational makers just like you.
If you found value in this podcast, make sure to subscribe so you automatically get the next episode downloaded for your convenience. Click on your preferred platform below to get started.
Also, if you’d like to do me a huge favor – please leave a review. It helps other creators like you find the show and build their businesses too. You can do so right here: https://ratethispodcast.com/giftbizunwrapped (Rate This Podcast)
Don’t get me wrong that additional discount is great – but it’s very sterile and transaction oriented. There’s no connection being formed between you and that business. Any sales after that are going to be initiated by you (the customer) IF you feel so great about the product that you want more, or you remember that company name when it’s time to buy a gift.
Think now of yourself as a business owner - that’s leaving a lot up to chance. What if, you could control this interaction in a better way? How about changing the sale from being solely a business transaction into a warm friendly interaction that could lead down the road to a mutually supportive relationship?
This is what you do when you make your customer the star. When you add an emotional layer to your customer interactions that make them feel seen, special and important. By prompting these feelings, your customers will move from purchasers to supporters and this leads to long term growth for your business. Let’s talk about how to do this.
Join my https://www.facebook.com/groups/GiftBizBreeze (FREE Gift Biz Breeze FB Community) where you’ll have the chance to learn and hang out with other inspirational makers just like you.
If you found value in this podcast, make sure to subscribe so you automatically get the next episode downloaded for your convenience. Click on your preferred platform below to get started.
Also, if you’d like to do me a huge favor – please leave a review. It helps other creators like you find the show and build their businesses too. You can do so right here: https://ratethispodcast.com/giftbizunwrapped (Rate This Podcast)
Released:
Dec 8, 2021
Format:
Podcast episode
Titles in the series (100)
005 – How a Blog Brings in Sales with Kate Erickson of Entrepreneur on Fire by Gift Biz Unwrapped