Alice Sheldon is the author of ‘Why Weren’t We Taught This at School?’ and the founder of Needs Understanding, an approach for finding creative solutions and building relationships at home and at work. I love how Alice shares practical tools and stories to bring to life some of the principles of Nonviolent Communication. She also coaches me through an example of an organisation where there is a tension between two groups: those who are enthusiastic about self-management and those sceptical about it. A great episode if you want to upgrade your self-awareness and communication skills. Resources: The Needs Understanding website www.needs-understanding.com Alice’s book, ‘Why Weren’t We Taught This at School?’ The needs list PDF we mention (and other useful lists)