The day is full of issues calling for your attention. Most of the time there are a few urgent problems that need to be addressed and once they are, new ones seem to rush in to fix the void. Where do big problems come from?  On today's shift break we will be discussing the origin of most big problems, why we miss them, and what do do about it.  Related episodes: 278 : Making great Hiring Decisions The Impact of Absence   244 : Top 10 Ways to Lose Employees   Fix the Small Stuff! : Management, Morale, Coffee Bar Culture     For consulting reach out to: chris@keystotheshop.com   Visit our sponsors! Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com