Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
()
About this ebook
This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
Read more from Business News Publishing
The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5Leaders Eat Last (Review and Analysis of Sinek's Book) Rating: 5 out of 5 stars5/5Good Strategy Bad Strategy (Review and Analysis of Rumelt's Book) Rating: 3 out of 5 stars3/5The One Page Business Plan (Review and Analysis of Horan's Book) Rating: 5 out of 5 stars5/5Rocket Fuel (Review and Analysis of Wickman and Winter's Book) Rating: 5 out of 5 stars5/5The 4-Hour Workweek (Review and Analysis of Ferriss' Book) Rating: 4 out of 5 stars4/5DotCom Secrets (Review and Analysis of Brunson's Book) Rating: 4 out of 5 stars4/5To Sell Is Human (Review and Analysis of Pink's Book) Rating: 5 out of 5 stars5/5Understanding Financial Statements (Review and Analysis of Straub's Book) Rating: 5 out of 5 stars5/5The 80/20 Principle (Review and Analysis of Koch's Book) Rating: 4 out of 5 stars4/5The Ultimate Sales Machine (Review and Analysis of Holmes' Book) Rating: 4 out of 5 stars4/5The Mckinsey Mind (Review and Analysis of Rasiel and Friga's Book) Rating: 4 out of 5 stars4/5How to Master the Art of Selling (Review and Analysis of Hopkins' Book) Rating: 0 out of 5 stars0 ratingsThe Fifth Discipline (Review and Analysis of Senge's Book) Rating: 0 out of 5 stars0 ratingsWhat They Don't Teach You at Harvard Business School (Review and Analysis of McCormack's Book) Rating: 4 out of 5 stars4/5Switch (Review and Analysis of the Heath Brothers' Book) Rating: 5 out of 5 stars5/5Execution (Review and Analysis of Bossidy and Charan's Book) Rating: 0 out of 5 stars0 ratingsThe One Thing (Review and Analysis of Keller and Papasan's Book) Rating: 5 out of 5 stars5/5The HR Scorecard (Review and Analysis of Becker, Huselid and Ulrich's Book) Rating: 5 out of 5 stars5/5The Sandler Rules (Review and Analysis of Mattson's Book) Rating: 5 out of 5 stars5/5Traction (Review and Analysis of Weinberg and Mares' Book) Rating: 5 out of 5 stars5/5Multipliers (Review and Analysis of Wiseman and McKeown's Book) Rating: 0 out of 5 stars0 ratingsThe CashFlow Quadrant (Review and Analysis of Kiyosaki and Lechter's Book) Rating: 0 out of 5 stars0 ratingsThe Millionaire Next Door (Review and Analysis of Stanley and Danko's Book) Rating: 5 out of 5 stars5/5Talent Is Overrated (Review and Analysis of Colvin's Book) Rating: 0 out of 5 stars0 ratingsStart Late, Finish Rich (Review and Analysis of Bach's Book) Rating: 4 out of 5 stars4/5Ready, Fire, Aim (Review and Analysis of Masterson's Book) Rating: 5 out of 5 stars5/5The Speed of Trust (Review and Analysis of Covey's Book) Rating: 5 out of 5 stars5/5Delivering Happiness (Review and Analysis of Hsieh's Book) Rating: 5 out of 5 stars5/5Built to Sell (Review and Analysis of Warrilow's Book) Rating: 4 out of 5 stars4/5
Related to Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
Related ebooks
The Amazement Revolution (Review and Analysis of Hyken's Book) Rating: 0 out of 5 stars0 ratingsAmaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Rating: 4 out of 5 stars4/53 Strategies For Small Business Success: Business Strategies, #1 Rating: 0 out of 5 stars0 ratingsCustomer Winback: How to Recapture Lost Customers--And Keep Them Loyal Rating: 4 out of 5 stars4/5Born Limitless: Crush Limiting Beliefs, Cultivate an Infinite Mindset, and Unleash Your True Potential Rating: 0 out of 5 stars0 ratingsReach: Cultivate Customer Loyalty and Reap Intel Rating: 0 out of 5 stars0 ratingsThey Buy Your Because: Closing the Sale in a Crowded Market Rating: 0 out of 5 stars0 ratingsCustomers First: Dominate Your Market by Winning Them Over Where It Counts the Most Rating: 0 out of 5 stars0 ratingsSticky Customer Service: Stop Churning Customers and Start Growing Your Business: Sticky Series Rating: 0 out of 5 stars0 ratingsInvest in Your Attitude: Creating Upswings During Downturns Rating: 0 out of 5 stars0 ratingsFranchise Vision: Transform Your Future Through Franchise Ownership Rating: 0 out of 5 stars0 ratingsLove Your Customer Grow Your Business Rating: 0 out of 5 stars0 ratingsSteal the Show (Review and Analysis of Port's Book) Rating: 5 out of 5 stars5/5Make Your Own Luck (Review and Analysis of Shapiro and Stevenson's Book) Rating: 0 out of 5 stars0 ratingsMy Dear Franchisees Rating: 0 out of 5 stars0 ratingsCustomer Centricity: Focus on the Right Customers for Strategic Advantage Rating: 3 out of 5 stars3/5Summary of Jim McCormick's The First-Time Manager Rating: 0 out of 5 stars0 ratingsSmart Marketing Execution: How to Accelerate Profitability, Performance, and Productivity Rating: 0 out of 5 stars0 ratingsMulti Channel Marketing The Ultimate Step-By-Step Guide Rating: 0 out of 5 stars0 ratingsThe Best Service Is No Service (Review and Analysis of Price and Jaffe's Book) Rating: 0 out of 5 stars0 ratingsBusiness Outside: Discover Your Path Forward Rating: 0 out of 5 stars0 ratingsSummary: Marketing Outrageously: Review and Analysis of Spoelstra's Book Rating: 0 out of 5 stars0 ratingsLow Risk, High Reward (Review and Analysis of Reiss' Book) Rating: 0 out of 5 stars0 ratingsTakeaways: Secret Truths from Leading a Startup Rating: 0 out of 5 stars0 ratingsSummary of Andy Cunningham's Get to Aha! Rating: 0 out of 5 stars0 ratingsThe Brand Innovation Manifesto: How to Build Brands, Redefine Markets and Defy Conventions Rating: 4 out of 5 stars4/5Building Value: The 5 Keys for Achieving Success Rating: 0 out of 5 stars0 ratingsSales suck... NOW WHAT?: A "down & dirty" guide to sales and marketing for MICRO, MINI and SMALL businesses Rating: 0 out of 5 stars0 ratings
Management For You
The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months Rating: 4 out of 5 stars4/5The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Rating: 4 out of 5 stars4/5Company Rules: Or Everything I Know About Business I Learned from the CIA Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Summary of The Laws of Human Nature: by Robert Greene - A Comprehensive Summary Rating: 4 out of 5 stars4/5The Ideal Team Player: How to Recognize and Cultivate The Three Essential Virtues Rating: 4 out of 5 stars4/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5Good to Great: Why Some Companies Make the Leap...And Others Don't Rating: 4 out of 5 stars4/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5Principles: Life and Work Rating: 4 out of 5 stars4/5Extreme Ownership: How U.S. Navy SEALs Lead and Win | Summary & Key Takeaways Rating: 4 out of 5 stars4/5The 360 Degree Leader Workbook: Developing Your Influence from Anywhere in the Organization Rating: 4 out of 5 stars4/5The First-Time Manager Rating: 3 out of 5 stars3/5I Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else's Maze Rating: 5 out of 5 stars5/5The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People Rating: 4 out of 5 stars4/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/52600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results Rating: 3 out of 5 stars3/5Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter Rating: 4 out of 5 stars4/5The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities Rating: 5 out of 5 stars5/5I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave Rating: 5 out of 5 stars5/5Great Ceos Are Lazy: How Exceptional Ceos Do More in Less Time Rating: 4 out of 5 stars4/5The Advantage: Why Organizational Health Trumps Everything Else In Business Rating: 5 out of 5 stars5/5The Four Obsessions of an Extraordinary Executive: A Leadership Fable Rating: 5 out of 5 stars5/5
Reviews for Amaze Every Customer Every Time (Review and Analysis of Hyken's Book)
0 ratings0 reviews
Book preview
Amaze Every Customer Every Time (Review and Analysis of Hyken's Book) - BusinessNews Publishing
Book Presentation
Amaze Every Customer Every Time by Shep Hyken
Summary of Amaze Every Customer Every Time (Shep Hyken)
Book Abstract
MAIN IDEA
If you can amaze customers every time they deal with you, then you’ll have a valuable competitive edge regardless of the state of the economy or the dynamics of the marketplace in which you operate. Amazing customers should be Job #1 for everyone you hire.
So how do you achieve that? Amazing customers is an art. It always starts from the inside out. Amaze your employees first and they will then in turn amaze your customers. To make this happen on a consistent basis, you’ve really got to get five elements working in unison:
In sum total, amazing customers comes about when you have a customer-centered culture made up of employees who are themselves amazed. Bring these five elements together in the right way and your people will stand up and deliver amazing customer experiences. That’s the very best way to stand out from the crowd.
Customer service is not a department. It is a philosophy! Amazing every customer every time doesn’t take a specific title. It takes the willingness to step up and become a role model who sets an example that others aspire to. You can do that, right now, whether you founded the company or just got hired today.
– Shep Hyken
It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
– Henry Ford
About the Author
SHEP HYKEN is founder and Chief Amazement Officer at Shephard Presentations. He specializes in consulting with companies about their customer services practices.