Audiobook5 hours
It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
Written by Michael A Aun and Jeffrey Gitomer
Narrated by Pete Larkin
Rating: 0 out of 5 stars
()
About this audiobook
Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-FIVE percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and - more importantly - keeping happy the ones you have. The book explains the common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. The book explains how to do things that may be inconvenient for you, but your customers will love. And you'll love the effect on sales! Hard-hitting principles include: In many service industries, the quality of service is one of the few variables that can distinguish a business from its competition. A good sale is GOOD SERVICE. Part of every sale should be an extensive overview of the service you intend to render as part of the sale. Ninety six percent of dissatisfied member clients do not complain of poor service. They figure, "What's the use? Nobody's listening!" Treat the people who do complain like gold, because they speak for all your dissatisfied customers. Return calls the same day in which a complaint comes
Related to It's the Customer, Stupid!
Related audiobooks
Go Live!: Turn Virtual Connections into Paying Customers Rating: 4 out of 5 stars4/5Sales Mastery: The Sales Book Your Competition Doesn't Want You to Read Rating: 4 out of 5 stars4/5Let's Close a Deal: Turn Contacts into Paying Customers for Your Company, Product, Service or Cause Rating: 3 out of 5 stars3/5A Mind for Sales: Daily Habits and Practical Strategies for Sales Success Rating: 5 out of 5 stars5/5Amp Up Your Sales: Powerful Strategies That Move Customers to Make Fast, Favorable Decisions Rating: 5 out of 5 stars5/5Follow Up and Close the Sale: Make Easy (and Effective) Follow-Up Your Winning Habit Rating: 5 out of 5 stars5/5People Buy You: The Real Secret to what Matters Most in Business Rating: 5 out of 5 stars5/5How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients Rating: 4 out of 5 stars4/5The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye Rating: 5 out of 5 stars5/5The Everything Guide to Being a Sales Rep: Winning Secrets to a Successful and Profitable Career Rating: 5 out of 5 stars5/5Sales Truth: Debunk the Myths. Apply Powerful Principles. Win More New Sales. Rating: 5 out of 5 stars5/5The Secrets of Closing the Sale: BONUS: Selling With Emotional Logic Rating: 5 out of 5 stars5/5Ditch The Pitch: The Art of Improvised Persuasion Rating: 4 out of 5 stars4/5Snap Selling: Speed Up Sales and Win More Business with Today's Frazzled Customers Rating: 4 out of 5 stars4/5The 25 Sales Habits of Highly Successful Salespeople Rating: 4 out of 5 stars4/5Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants, Second Edition Rating: 5 out of 5 stars5/5No More Cold Calling: The Breakthrough System That Will Leave Your Competition in the Dust Rating: 4 out of 5 stars4/5Cut The Crap And Sell More Stuff: A sales persons guide on how to increase your earning potential Rating: 4 out of 5 stars4/5Asking Questions The Sandler Way: Or: Good Question-Why Do you Ask? Rating: 4 out of 5 stars4/5Slow Down, Sell Faster: Understand Your Customer's Buying Process and Maximize Your Sales Rating: 0 out of 5 stars0 ratingsMake It All About Them: Winning Sales Presentations Rating: 0 out of 5 stars0 ratingsSell Without Selling Out: A Guide to Success on Your Own Terms Rating: 5 out of 5 stars5/5Sales Differentiation: 19 Powerful Strategies to Win More Deals at the Prices You Want Rating: 5 out of 5 stars5/5Never Be Closing Rating: 0 out of 5 stars0 ratingsHow To Win Customers And Keep Them For Life: An Action-Ready Blueprint for Achieving the Winner's Edge! Rating: 5 out of 5 stars5/5
Sales & Selling For You
$100M Offers: How to Make Offers So Good People Feel Stupid Saying No Rating: 5 out of 5 stars5/5The Secrets of Closing the Sale Rating: 5 out of 5 stars5/5The Psychology of Selling: Increase Your Sales Faster and Easier Than You Ever Thought Possible Rating: 5 out of 5 stars5/5The Best Damn Sales Book Ever: 16 Rock-Solid Rules for Achieving Sales Success! Rating: 5 out of 5 stars5/5Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice Rating: 5 out of 5 stars5/5The Introvert's Edge: How the Quiet and Shy Can Outsell Anyone Rating: 5 out of 5 stars5/5Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine Rating: 5 out of 5 stars5/5The Secrets of Closing the Sale: BONUS: Selling With Emotional Logic Rating: 5 out of 5 stars5/5How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients Rating: 4 out of 5 stars4/5What Got You Here Won't Get You There in Sales: How Successful Salespeople Take it to the Next Level Rating: 4 out of 5 stars4/5People Buy You: The Real Secret to what Matters Most in Business Rating: 5 out of 5 stars5/5SPIN Selling Rating: 4 out of 5 stars4/5The Magic of Thinking Big Rating: 5 out of 5 stars5/5Primal Branding: Create Zealots for Your Brand, Your Company, and Your Future Rating: 5 out of 5 stars5/5Building a StoryBrand: Clarify Your Message So Customers Will Listen Rating: 5 out of 5 stars5/5Built to Sell: Creating a Business That Can Thrive Without You Rating: 5 out of 5 stars5/5Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business Rating: 5 out of 5 stars5/5Agent of Influence: How to Use Spy Skills to Persuade Anyone, Sell Anything, and Build a Successful Business Rating: 4 out of 5 stars4/5The Little Red Book of Selling: 12.5 Principles of Sales Greatness Rating: 5 out of 5 stars5/5The Way of the Wolf: Straight Line Selling: Master the Art of Persuasion, Influence, and Success Rating: 5 out of 5 stars5/5The Go-Giver: A Little Story About a Powerful Business Idea Rating: 5 out of 5 stars5/5Copywriting: How to Write Copy That Sells and Working Anywhere With Your Own Freelance Copywriting Business Rating: 4 out of 5 stars4/5When They Say No: The Definitive Guide for Handling Rejection in Sales Rating: 5 out of 5 stars5/5How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing Rating: 5 out of 5 stars5/5
Related categories
Reviews for It's the Customer, Stupid!
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews