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Thomas Herman on the Importance of Customer Feedback and Client Outcomes

Thomas Herman on the Importance of Customer Feedback and Client Outcomes

FromKaffeen Espresso | supercharged agency new business & marketing


Thomas Herman on the Importance of Customer Feedback and Client Outcomes

FromKaffeen Espresso | supercharged agency new business & marketing

ratings:
Length:
40 minutes
Released:
Oct 16, 2023
Format:
Podcast episode

Description

I interviewed Thomas Herman, the founder of Path, a creative consultancy that helps brands innovate and renovate their products. We discuss the challenges and opportunities of being a leader in a creative agency, the importance of being market-oriented, and the value of customer feedback. Thomas shares his learnings on time tracking in agencies, the need for consistency in lead generation, and the importance of focusing on commercial outcomes for B2B clients.Resources mentioned in this episode: PathLead Flow SprintPath’s Every Dimension podcast Resources mentioned in this episode:> Lead Flow Sprint > https://www.kaffeen.club/lfs <> Win Clients Consistently > https://www.kaffeen.club/wcc < > Client Magnet Book > https://www.kaffeen.club/book <
Released:
Oct 16, 2023
Format:
Podcast episode

Titles in the series (79)

A podcast series from Charlotte Ellis Maldari, founder of Kaffeen, a new business and marketing consultancy for creative agencies. In short, Charlotte keeps your studio busy. Each episode, Charlotte interviews an expert in their field, takes listener questions and peruses topics of industry interest. This is a show that’ll inspire you to kick start your agency growth and generally to make creative agency sales and marketing feel more manageable and less grubby.