5 min listen
#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
#251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
ratings:
Length:
16 minutes
Released:
Jun 10, 2022
Format:
Podcast episode
Description
Today we’re going to talk about how to ensure your organization takes a structured approach to providing a consistently great customer experience through CX governance. To help me discuss this topic, I’d like to welcome Wendy Pravda, Principal Customer Experience Advisor at Medallia.
Released:
Jun 10, 2022
Format:
Podcast episode
Titles in the series (100)
#2 Your Brand is more than a Logo: As Jeff Bezos famously said, "your brand is what people say about you when you're not in the room." While much effort is spent on logos, brand guidelines, and messaging structures, if your brand doesn't resonate with your audiences, they will write... by The Agile Brand™ with Greg Kihlstrom