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266) Bridging IQ and EQ: Why Innovation Is Only As Good As Communication

266) Bridging IQ and EQ: Why Innovation Is Only As Good As Communication

FromBanking on Digital Growth


266) Bridging IQ and EQ: Why Innovation Is Only As Good As Communication

FromBanking on Digital Growth

ratings:
Length:
42 minutes
Released:
Jan 24, 2023
Format:
Podcast episode

Description

The pandemic put fintech innovation on a near-vertical trajectory as financial brands pivoted into the next stage of our digital evolution. But despite the brilliant minds behind them, some of the fantastic new products we’ve seen in the last few years are failing.

Greg Palmer, Vice President of Finovate, believes it’s because companies designed those products for rational people. But your typical consumer isn’t rational when it comes to their finances, so fintechs need to meet them where they are.

Join us as we discuss:

- What we should be paying attention to in fintech innovation (7:01)
- How financial coaching can help consumers understand products (17:08)
- Increasing the emotional quotient in fintech applications (24:32)

Check out these resources we mentioned during the podcast:

- Greg Palmer
- Finovate
- Finovate Podcast

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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Released:
Jan 24, 2023
Format:
Podcast episode

Titles in the series (100)

If you’re part of a financial brand marketing, sales, or leadership team, you know the entire industry is in the midst of exponential change fueled by new technologies. Consumers now make purchase decisions long before they walk into a physical branch location, if they walk into a branch at all, while mobile banks, digital lenders, and fintechs have transformed traditional growth models rooted in legacy broadcast marketing and branch sales strategies.Get ready to gain practical insights, proven ideas, and empowering inspiration as financial brand marketing and sales leaders, along with the leading digital marketing and sales technology firms, share their stories to help you maximize your digital growth potential here on Banking on Digital Growth.