What we say
What we do
What we think
I like the simplicity of this trio – but this kind of balance isn’t easily achieved.
Easier said than done, as my mother would say.
At the end of the day, we are still all deeply human, with spontaneous reactions we sometimes regret.
The good news is that you can train yourself to choose and use the right words, the right actions, and the right thoughts.
In fact, public relations teach us how to seek this balance, due to the impact of our messages (email or phone), actions, and thoughts.
Let me give you an example:
Cause (C): An employee makes a mistake
Thought (T): I'd better have a talk with that employee now
Feeling (F): Annoyed
Action (A): I don’t beat around the bush – I tell them directly what they did wrong
Result (R): The employee reacts badly to my comment
Here’s how I transform these situations today. I choose a different thought – one I believe sincerely, of course.
Cause (C): An employee makes a mistake
Thought (T): We all make mistakes. I’m going to ask this employee if they can think of a solution
Feeling (F): Empathy
Action (A): I ask questions. I ask the employee how they propose to fix things
Result (R): The employee looks for solutions, the mistake is not made again, and harmony is restored
What a revelation to see such a change just by working on my thought process.
I wanted to share this discovery with you, which I now apply routinely:
Every day, I examine what I’m thinking.
1-  I choose what I think
2-  My thoughts have an impact on what I say
3-  My thoughts have an impact on what I do
Today I've shared with you a simple but revolutionary tool: the model according to The Life Coach School, founded by Brooke Castillo.
This approach has transformed my life and helps me in my day-to-day.
So contact me if you want to find out more about our training through the NATA PR SCHOOL or if you’re looking for one-on-one professional coaching.
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