"People don't go into nonprofit [business] because they're gonna make a lot of money. They do it because they are so passionate about it. That's how you can connect with them on a deep human level." - Erin BinnsCreating a 5-star experience with Erin BinnsIn today’s podcast, we’re chatting with Erin Binns about how she aces the customer service department. Erin of The Client Collective previously worked in the hotel industry and during her hotelier days, she learned how to treat customers as royalty. She learned how to form human connections, allowing her to generate more leads for her business. Her client management approach means less marketing and more ideal clients!Highlights:Basic referral networks bring a lot more to your business than you think of so don’t underestimate the power of word of mouth.Form human connections - Simple gestures such as greeting them on their birthdays or giving them gifts out of nowhere can keep your clients coming back or making meaningful referralsAlways remember, offboarding is just as important as onboarding so don’t hesitate sending that thank you note.Resources Mentioned In This Episode:Andaz of Park HyattConnect with Erin:LinkedIn: https://www.linkedin.com/in/erin-binns-7a69611/Email: hello@erinbrinns.comInstagram: https://www.instagram.com/erinbinns/Facebook: https://business.facebook.com/Binnsy/Find Us Online:  https://www.confessionswithjessandcindy.com/Connect with Cindy:Cindy Wagman Coaching https://cindywagman.com/ The Good Partnership https://www.thegoodpartnership.com/Connect with Jess: Out In the Boons: https://www.outintheboons.me/ Hosted on Acast. See acast.com/privacy for more information.