26 min listen
Customer Loyalty is Dying [S5 E8]
Customer Loyalty is Dying [S5 E8]
ratings:
Length:
35 minutes
Released:
Nov 20, 2019
Format:
Podcast episode
Description
Conventional marketing tactics no longer work like they used to. Consumers don't want to be controlled or sold to. Social media engagement is down across the board. And two thirds of your marketing is happening without you.
In this episode of the Digital Download Podcast I talk to Mark Schaefer, author of Marketing Rebellion. In a wide-ranging conversation that covers many threads of current digital communications thinking, we talk about topics as diverse as fake news, the future of Facebook, the law, mental health and marketers' abuse of technology.
Here's what is discussed in this episode:
Why misinformation travels even when it's proven to be fake
Whether deep fake technology is a threat to the internet
Why fact checking political ads is not straightforward
How the law is trailing technology all across the internet
How hate has become currency
Why Facebook is still dominant despite all of its issues
Whether we're taking back control of what we're exposed to online
Why customer loyalty is dying
How marketing has become over-automated
How personalisation has become impersonal
How abuse of technology by marketers has become mainstream
Why marketing has to move towards recognising that the customer is the marketer
What to do Next
Subscribe to the podcast to receive new episodes automatically to your mobile or email. And if you enjoyed today’s show, please email it to a friend and/or share it on your favourite social media channels. I'd love to hear from you with any comments or thoughts. I read and reply to every single email, tweet or message. And finally, it would also be very awesome and hugely appreciated if you'd be able to take a moment to leave an honest review and rating for the podcast on iTunes, as this helps others discover Digital Download.
Thanks for listening!
In this episode of the Digital Download Podcast I talk to Mark Schaefer, author of Marketing Rebellion. In a wide-ranging conversation that covers many threads of current digital communications thinking, we talk about topics as diverse as fake news, the future of Facebook, the law, mental health and marketers' abuse of technology.
Here's what is discussed in this episode:
Why misinformation travels even when it's proven to be fake
Whether deep fake technology is a threat to the internet
Why fact checking political ads is not straightforward
How the law is trailing technology all across the internet
How hate has become currency
Why Facebook is still dominant despite all of its issues
Whether we're taking back control of what we're exposed to online
Why customer loyalty is dying
How marketing has become over-automated
How personalisation has become impersonal
How abuse of technology by marketers has become mainstream
Why marketing has to move towards recognising that the customer is the marketer
What to do Next
Subscribe to the podcast to receive new episodes automatically to your mobile or email. And if you enjoyed today’s show, please email it to a friend and/or share it on your favourite social media channels. I'd love to hear from you with any comments or thoughts. I read and reply to every single email, tweet or message. And finally, it would also be very awesome and hugely appreciated if you'd be able to take a moment to leave an honest review and rating for the podcast on iTunes, as this helps others discover Digital Download.
Thanks for listening!
Released:
Nov 20, 2019
Format:
Podcast episode
Titles in the series (100)
[S2 E4] Why Inbound Could Finally Prove the ROI of PR: Public relations has had issues with measuring return on investment for, arguably, the entirety of its life. Competitive disciplines such as digital marketing, advertising and SEO have mopped up business for little other reason than PR has struggled to... by Digital Download with Paul Sutton