Episode 195 hosts Dr Kate Jameson, a Cosmetic Physician from Perth, Western Australia.  Kate originally trained in Emergency Medicine before specialising as a GP. In 2018 her founded 'Youthlab' with her husband, now a leading aesthetic clinic. Over the past 4 years Youthlab now has grown to three clinics and there are future plans to expand even futher by moving inter-state. In Chapter 5 of 'The Business of Injecting' episodes, we get an insight into how one of Australia's leading boutique clinics was created and then scaled.  We explore:    - Kate's background & pathway into injecting  - Insight into the injectables market in Western Australia   - The challenges of transistioning from General Practice to being a business owner?   - How the brand 'YouthLab' came about  - The Youthlab business plan  - How to provide a 5 star customer service - The injectable patient journey - How Youthlab onboard staff and develop a culture amongst their team - How to motivate & incentivise staff - What services Youthlab doesn't offer and why - Kate's tranisition from injector to team leader   - The decisions made to expand Youthlab   - The exit strategy   Dr Jake & David thank their amazing IA Patrons who have helped support the day to day running of the podcast. Become an IA Patron too & get the following benefits: - Be acknowledged as an IA Patron on our website - Access to our IA Patron whatsapp group where we discuss tips, tricks, cases, business support topics and more - Access our new 'IA Live' sessions (Business & Injectable Zoom sessions) led by our hosts - Watch our IA webinars - Access to our growing IA Library of clinical papers, books and resources    Subscribe to IA: Subscribe to IA on Apple Podcasts Subscribe to IA on Spotify   Other IA links: Follow IA on Instagram Sign up as an IA Patron Visit the IA website  Contact IA Apply to be a guest on IA   Dr Jake Sloane: Follow Dr Jake on Instagram  Dr Jake's website   David Segal: Follow David on Instagram   Our podcast guest: Follow Kate on Instagram