Is your poor customer service costing you? Most people are willing to pay more for a positive buying experience.  If you don’t have a reputation for good customer service it only takes one negative interaction to lose a lifelong client and with them a lifetime of business. Today’s guest is Angela Black, owner of Client Relations Consultants, where she  helps businesses increase profit by improving customer service. With bad customer service becoming the norm you have the opportunity to differentiate yourself by providing an elevated experience. Simple gestures aren't expensive but they quickly build rapport with customers and act as free marketing. In this episode, Angela teaches you that sales is a function of customer service and how you can use rapport to increase profits.If you want to reap the benefits of impeccable service, listen now!Want to keep up with Angela Black? Find details here:► Website: https://www.angelablackcrc.com/► Courses: https://www.angelablackcrc.com/training/► Instagram: https://www.instagram.com/theclientconsultant/Want to keep up with Traffic Sales and Profit? Find details here:► Podcast: https://trafficsalesandprofit.com/podcast► Get your FREE Traffic Sales and Profit Book here https://freetspbook.com/tsp-book► Subscribe to the YouTube channel: https://youtube.com/trafficsalesandprofit► Upcoming Live Events: https://trafficsalesandprofit.com/events/► Join our FREE Traffic, Sales & Profit Facebook Group: https://www.facebook.com/groups/TrafficSalesProfit/► Follow us on Instagram: https://www.instagram.com/trafficsalesandprofit/► Follow Lamar on Instagram: https://www.instagram.com/lamartyler/KEY TAKEAWAYS[00:00:00] The road to Consulting [00:03:35] Sales is a function of customer service[00:06:00] Give feedback before you write off a small black business[00:09:30] Decide how you want your customer to feel[00:13:00] Good customer service differentiates you from most businesses today[00:16:00] Think outside the box and get personal[00:18:20] Customers will pay more for an elevated experience[00:20:50] Operating procedures empower your employees to resolve issues independently [00:22:45] Seek out empathetic and self-sufficient customer service reps[00:27:00] Your first customer is your employee[00:29:00] Get your customers to do the selling for you[00:32:00] Get on the phone![00:34:00] Increase profits by keeping the customers you have