Not my fault! We've all thought those thoughts. But how can you reach customer satisfaction if you insist "It's not my fault?" As the business owner, you don't get to shift blame, or cop an attitude for bad customer service. That will only destroy your business. Today on Ask a House Cleaner, The House Cleaning Guru, Angela Brown shares professional tips. Learn how to deal with a dissatisfied customer. Accept responsibility and act like a business owner. "Not my fault" is not going to cut it. If you've got an angry customer who doesn't like your work, be a Savvy Cleaner and stay in control of the situation. THIS SHOW WAS SPONSORED BY SAVVY CLEANER - House Cleaner Training and Certification. COMPLETE SHOW NOTES for this episode found at http://askahousecleaner.com/not-my-fault/ RESOURCES FROM THIS EPISODE: Take Responsibility For Your Life - http://amzn.to/2tmDTuh Taking Responsibility for Your Life Participant's Guide: Because Nobody Else Will - http://amzn.to/2tqSoxU The Principle of the Path: How to Get from Where You Are to Where You Want to Be - http://amzn.to/2tZWyJX It's Not My Fault: The No-Excuse Plan for Overcoming Life's Obstacles - http://amzn.to/2s3Op62 What to Do When You Don't Know What to Do: Discouragement and Depression - http://amzn.to/2sopF7F Changes That Heal: The Four Shifts That Make Everything Better…And That Everyone Can Do - http://amzn.to/2tr2kHG How to Have That Difficult Conversation: Gaining the Skills for Honest and Meaningful Communication - http://amzn.to/2ukF8XS The Maxwell Daily Reader: 365 Days of Insight to Develop the Leader Within You and Influence Those Around You - http://amzn.to/2s41lbM DID YOU KNOW YOU CAN WATCH THIS EPISODE ON YOUTUBE? - https://youtu.be/IHWlGqRyGAk  GOT A QUESTION for the show? There is a microphone at http://askahousecleaner.com/show click on the blue button and record. HOUSE CLEANING TIPS VAULT (VIP Premium Tips – Free) https://savvycleaner.com/tips FOLLOW SAVVY CLEANER FOR TIPS AND TRAINING ON SOCIAL MEDIA https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean and what chemicals to use on various surfaces. Learn the fastest way to start a cleaning business as well as marketing and advertising tips to grow your cleaning service. Ever wonder how to find top quality house cleaners, housekeepers, and maids? We’ve got you covered from recruiting to employee motivation and retention tactics. Discover strategies to boost your cleaning clientele and how to provide outstanding customer service. And we’ve got time-saving hacks for DIY home cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. DISCLAIMER: During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! SPONSORSHIPS & BRANDS: We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com