The coffee shop is made up various tasks and roles that all work together to create something magical. Wen those roles are not clear or followed through on then the we lose the magic and gain frustration. No role in the cafe is as important than that of the owner (arguably managers but that's another topic), yet we rarely see owners having job descriptions let alone a schedule organized according to both the administrative / financial needs AND the areas of operations, quality, and people.  In today's episode we will discuss the 5 behaviors that are necessary for owners to successfully and effectively lead and manage those 3 areas so they can facilitate and create a thriving coffee shop.  We cover:  Operations, People, and Quality The need for detailed scheduled work Constant curiosity Tension as needed structure Honesty at all costs Using problems to discover and institute solutions Crafting systems needed for operations that serve the people Related Episodes: 314 : The 6 Essential Qualities of Coffee Shop Leaders 368 : Walking the Line Between Leadership and Friendship 307 : 10 Simple ways to Level Up your Coffee Shop 253 : Mindsets that Sabotage Success 248 : The 5 Elements of Resourcing your Team   Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com