In this episode, Paul Critchley, President of New England Lean Consulting, shares why culture is more important to him than tools. Paul shares why it's important to engage with all staff when they have ideas or solutions to major problems. He also shared an $800 kaizen event that resulted in huge savings, reduction in stress level, and overtime of employees Paul’s favorite book is “How to win friends and influence people by Dale Carnegie “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.       https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @TheLeanEffect Guest: Paul Critchley https://www.linkedin.com/in/paul-critchley-lean-consultant/ paul@newenglandlean.com   Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691