In this episode, Jamie Parker, the founder of Process + Results with 17 years of multi-unit operations management experience talks about how she integrates improvement into their culture and overcomes their most pressing challenges. She talked about four quadrants; purpose, participation, performance, and progression. Jamie’s favorite book is “Crucial Confrontation by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.       https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Jamie Parker https://www.linkedin.com/in/jamievparker/ jamie@processplusresults.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691