In this episode, Oscar Roche, Director of Training Within Industry Institute and has been practicing TWI and Lean for over a decade; Stephen Parry, award-winning transformation leader, strategist, and author;  Mike Osterling, the author of two books and a 20-year leader in Lean transformations in manufacturing, distribution, energy, financial services, and healthcare discuss about lean in service industries, the challenges lean service face and their experiences. https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Oscar Roche https://www.linkedin.com/in/oscar-roche-26489099 oscar@vwaust.comStephen Parry https://www.linkedin.com/in/senseandrespond stephen.parry@lloydparry.comMike Osterling https://www.linkedin.com/in/mikeosterling/ mike@mosterling.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691