In this episode, Keith Ingels, Raymond Lean Management manager of solutions with over twenty years of experience in the Toyota Material Handling network, on how to engage employees and communicate value to both employees and customers. He illustrated why having a solid 5S and a good flow in the workspace is more important than cookie cutting. Keith’s favorite book is “The Toyota Kata Field Guide Power Pack by Mike Rother “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.       https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Keith Ingels https://www.linkedin.com/in/keith-ingels-14453615/ keith.ingels@raymondcorp.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691