In this episode, Clay Linkous, Clay With over 25 years of leadership experience, 15 of which have been in healthcare, discusses how lean may help with service quality and patient experience. He discussed the healthcare working environment and the challenges he encountered during lean implementation, as well as how he overcame them. Clay’s favorite book is “5 Levels of Leadership by John C. Maxwell “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.         https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Clay Linkous https://www.linkedin.com/in/claylinkous/ clay.linkous@gmail.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691