In this episode, Elisabeth Swan is the co-author of The Problem-Solver’s Toolkit and the co-founder of the Just-In-Time Café, a consulting business concentrating on operational excellence and cultural transformation. She has been practicing for over 30 years, particularly in the transactional and service industries, addressing process-based organization design, problem-solving, Lean Six Sigma, and change management. Elisabeth’s favorite book is “Tree-Ring Management by Hiroshi Tsukakoshi “, have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.         https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Elisabeth Swan https://www.linkedin.com/in/elisabethswan/ elisabeth@goleansixsigma.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691