This week we discuss the healthy friction between business systems and team flexibility.As an entrepreneur, systemizing your business is vital to the growth of your business. However, where do you draw the line between systems and giving your employees enough autonomy to make decisions when certain scenarios present themselves?In the fitness industry, we are in the people business, and even if you have the best systems, there will always be some scenarios that call for your team to be flexible enough to make a decision to meet the needs of the customer.Rick recommends that you have healthy friction between systems and team flexibility but have some guardrails in place that limit how far that your team can go.Listen in to learn how to run tight systems in your fitness business while still providing enough autonomy to your team to make customers happy.Key Takeaways- Why you need some flexibility within your team (01:24)- How to introduce flexibility in a personal training business (02:39)- Employees are happier if they have some autonomy (03:20)- Giving your team leeway to make decisions (04:29)- Are your customers happy (05:56)Additional Resources:https://alloypersonaltraining.com/Learn About The Alloy Franchise Opportunity: alloyfranchise.com---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven’t already, please rate and review the podcast on Apple Podcasts!