23 min listen
04: The 7 Core Tenets Of A Great Customer Experience
04: The 7 Core Tenets Of A Great Customer Experience
ratings:
Length:
20 minutes
Released:
Oct 2, 2019
Format:
Podcast episode
Description
In this episode, we share our seven core tenets for creating a great customer experience around your personal training sessions. Gestures like greeting your clients on their way in, and when they are finished with a session, don’t take much, but go a long way towards creating an awesome customer experience.In the personal training business, things are supposed to be more intimate and more personal by default. And there are situations that call for building a community even within the construct of personal training.How to go about describing the benefits of an exercise to a client? What is the importance of touching the client? What do you say to a client who has a goal of losing 25 pounds and is stuck at 15? And to a client who says “thank you” at the end of a session? Stay tuned to know all this, and more.Key Takeaways:Greetings within 10 secs of entering the front doors, with the name added (1:36)An effective introduction - two different scenarios (5:23)Describing the benefits of an exercise through the client’s lens (8:05)A touch on the arm or a pat on the back (11:37)Finding a win for each client in every session (13:30)Holding people accountable; asking them when they’re coming in next (15:58)Thanking your clients before they leave (18:04)---------Additional Resources:Learn About The Alloy Franchise Opportunity---------You can find the podcast on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.If you haven’t already, please rate and review the podcast on Apple Podcasts!
Released:
Oct 2, 2019
Format:
Podcast episode
Titles in the series (100)
10: Sales Series - Part 1: In this episode, we will be discussing the "meet and greet" portion of the sales process. We're going to be talking about sitting down and getting personal, digging in and finding out why someone's there and convincing them that we're the place that can help them. Stay tuned. - - -> Learn more at - - > http://bit.ly/alloy_franchise by Alloy Personal Training Business