Nobody would assume that crisis negotiation is easy, but few of us truly know just how hard it is. My guest on this episode, Mark Lowther, is one of those who know the reality first-hand. Mark’s diverse catalog of experiences ranges from serving in the United States Marines to two Metro SWAT teams where he was involved in and all levels of negotiations, including the first known hostage negotiations involving social media. Mark has extensive background and training in suicide intervention and on this episode, you’ll hear him describe the most difficult and disappointing negotiation of his career which involved a young woman who was committed to taking her own life. Join us for this conversation to see the true face of crisis negotiation. Outline of This Episode [3:12] Mark’s experience in hostage and crisis negotiation throughout the U.S. and worldwide [3:45] The best negotiation of Mark’s illustrious career [12:20] The reasons and roles of a variety of diverse team members [14:45] The worst negotiations of Mark’s career (a suicide and a  [22:15] The difficulty of losing a victim in a crisis situation and what we can learn [25:36] Knowing your team is vital for success and support Resources & People Mentioned Get a Free Ticket to the Spark Event in February at: Website: ScoutRFP Ticket Code: ninja2020 Connect with Mark Lowther www.Negotiator911.com - Mark’s website Mark’s previous episode on Negotiations Ninja Mark on LinkedIn Follow Mark on Twitter: @MarkLowther66 Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja