Steve Martin, award winning author and behavioural scientist chats to Tristan about techniques for being heard and enhancing customer communication and experience. Whether behind the bar, serving tables or greeting customers, pick up tools to affect behaviour of others and how to put them into practice in a bar or restaurant environment.You must be over legal purchase age to listen.Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.