Joey Medrington and Pippa Guy share some gold on what great hospitality involves and how to maintain great service in this ever-changing climate.IN THIS EPISODE: - How to welcome guests like a pro.- Tips for connecting with guests when contact is limited.- The customer journey and maintaining high quality service throughout. USEFUL LINKS: Learn how to stand out with amazing customer service here. CONNECT WITH US ON:Facebook: https://www.facebook.com/DiageoBarAcademyInstagram: https://www.instagram.com/diageobarac/Website: https://www.diageobaracademy.com/en_zz/You must be over legal purchase age to listen.Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo.See omnystudio.com/listener for privacy information. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.