How do you tame intense, reactive emotions? You name them. Find out how to use emotional labelling to diffuse difficult situations with Hostage and Crisis Consultant Martin Philips. Sign Up to become a Diageo Bar Academy Member: https://bit.ly/3SFn5X5 Test Your Bar Knowledge With E-Learning: https://bit.ly/3gD7NEU Follow Diageo Bar Academy on Facebook: https://bit.ly/3SHLhba Follow Diageo Bar Academy on Instagram: https://bit.ly/3gMzUBR You must be over legal purchase age to listen.Any opinions or views expressed in this podcast are the guest's own and do not represent those of Diageo. Hosted on Acast. See acast.com/privacy for more information.