One of the most needed but conspicuously missing pieces of the coffee shop puzzle is accountability. Both leaders and baristas need accountability in order to thrive but we neglect to put in place as a real process because we are afraid of what it might uncover in us, or in them.  Today we will be discussing the two ways we tend to respond to accountability and what our responses indicate regarding our attitudes toward work and even our fit for the role itself.    Related Episodes: 173 : 5 Areas of Focus for Retailers 158 : A Management Masterclass w/ Jon Felix Lund, VP of Operations for Coava Coffee Roasters / Portland, OR 156 : Founder Friday w/ Lauren Crabbe, Co-Founder of Andytown Coffee Roasters, San Fransisco 181 : Organizational Self-Knowledge Need consulting or coaching? Reach out to KTTS Consulting! Chris@keystotheshop.com   Elevated batch brew and so much more! Ground Control Cyclops Brewer   Your Own Branded App! www.espressly.co