We all have a collection of little things the annoy us, and the customers in our shops. What we don't talk about very much is the result of all of the little problems accumulating over time and what it would be like if they were not there. Today we will be discussing how your shop can benefit from the impact of absence. Related Episodes: Working clean Fix the small stuff "It's not my Job" & Self-Sabotage The Customer Service Pro is not Always Right 2nd First Impression : Tips for Welcoming Customers Back  Elevated batch brew and so much more! Ground Control Cyclops Brewer   Your Own Branded App! www.espressly.co