33 min listen
Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings
Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings
ratings:
Length:
10 minutes
Released:
Jul 19, 2018
Format:
Podcast episode
Description
SHIFT BREAK #10: We take our coffee very seriously. We obsessively taste, cup, evaluate, and discuss all to perfect the way we extract and serve it to the guest. Not so, however, for the rest of the menu that is not a small milk drink or straight espresso or brewed coffee. We tend to hold certain alterations and items in contempt. Today we chat about how we can raise our game by becoming serious about getting to know and appreciate the whole menu and, in so doing, be able to offer a much better customer experience.
Released:
Jul 19, 2018
Format:
Podcast episode
Titles in the series (100)
019 : 10 Reasons to Love the Customer : Lists of what baristas “Hate” abound. What do we love? Here’s a list of things that we should love about our customers.: What do you think of when you think of "The Customer"? All too often it brings to mind annoyance, challenges, irritation, and even anger. I recently read an old article that was being newly shared around social media that was the catalyst for... by Keys To The Shop : Equipping Coffee Shop Leaders