34 min listen
Your Bird Box : Tuning in to the under-appreciated expertise of the customer
Your Bird Box : Tuning in to the under-appreciated expertise of the customer
ratings:
Length:
9 minutes
Released:
Jan 30, 2019
Format:
Podcast episode
Description
In coffee shops it is so easy for us to be blind to anything outside the world that calling for our immediate attention. We relegate the customer's palate to a lowly place in the hierarchy of influence in the cafe and in so doing cut ourselves off from incredible insights into what it is we are actually serving. Today we talk about embracing the customer as experts and the benefit it has for your shop.
Released:
Jan 30, 2019
Format:
Podcast episode
Titles in the series (100)
007 : The 4 Keys to an Effective Checklist : Increase morale, generate buy-in, and get things done!: Checklists get things done!!! If you work in coffee you use a checklist. Some lists are effective and others...not so much. In this episode we explore the 4 keys to making an effective checklist and talk about what role it plays in the cafe... by Keys To The Shop : Equipping Coffee Shop Leaders