Customer Relationship Management: The Art of Persuasion Techniques in Modern CRM for Nurturing Profitable Relationships: Business

By Dr. Jilesh

From the desk of a Highly Rated UDEMY Instructor

 

Unlock the transformative power of Customer Relationship Management (CRM) with "Customer Relationship Management: The Art of Persuasion Techniques in Modern CRM for Nurturing Profitable Relationships."

 

In this insightful guide, you will:

• Explore the psychology of persuasion, gaining a deep understanding of cognitive biases that influence decision-making and learning how to craft compelling messages.
• Discover essential techniques for engaging and resonating with customers, including personalization, storytelling, social proof, and trust-building.
• Navigate the world of multi-channel persuasion, seamlessly integrating digital platforms to create cohesive and impactful customer journeys.
• Embrace the potential of AI, automation, and futuristic trends to enhance customer engagement and align with their desires.
• Learn ethical strategies for cultivating sustainable, profitable relationships, grounded in transparency, respect for privacy, and shared values.
• Gain insights into leveraging persuasive techniques for both business success and enriching personal relationships.

Whether you're a business professional, entrepreneur, or individual seeking to enhance your interpersonal connections, this guide empowers you to navigate the ever-evolving landscape of modern commerce with authenticity, empathy, and lasting impact. Join us in weaving the fabric of meaningful interactions, one persuasion at a time. Get your copy of "Customer Relationship Management: The Art of Persuasion Techniques in Modern CRM for Nurturing Profitable Relationships" and embark on a journey of understanding, trust, and profitable relationships today.

• Language: English
• Publisher: Dr. Jilesh
• Release date: Aug 17, 2023
• ISBN: 9798223659860

Dr. Jilesh

I am Dr. Jilesh Instructor/Trainer on Udemy. Professionally Psychotherapist, Life Coach, Reiki Grandmaster & Master of Business Administration.

Book preview

Copyright © 2023 by Jilesh Thilakan

All rights reserved. No part of this book may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the copyright holder, except in the case of brief quotations embodied in critical reviews and certain other non-commercial uses permitted by copyright law.

For permissions requests, write to the publisher at the address below:

Publisher: Jilesh Thilakan, India

Email: [e-mail]

Cover design by Jilesh Thilakan

Disclaimer: The information provided in this book is for general informational purposes only. The content is based on the topic of customer relationship management (CRM) and the art of persuasion techniques in modern CRM for nurturing profitable relationships. Customer relationship management involves a complex set of strategies and approaches, and individual results may vary. The author and publisher disclaim any liability for any loss or damage incurred by the reader or any third party directly or indirectly as a result of the use or application of the information presented in this book. The author encourages readers to approach the study of CRM and persuasion techniques with a keen understanding of ethical considerations, customer-centered principles, and a commitment to fostering genuine and profitable relationships.

About Author

Dr. Jilesh is a highly accomplished professional with expertise spanning diverse fields, making a profound impact on lives worldwide.

As an Instructor on Udemy, his courses are known for their simplicity and engagement, equipping students with valuable skills. Beyond teaching, he is a compassionate Psychotherapist, supporting individuals in overcoming challenges and fostering emotional well-being.

His Master of Business Administration (MBA) complements his academic and therapeutic pursuits, offering a strategic edge to his endeavours. Moreover, Dr. Jilesh's distinction as a Reiki Grand Master showcases his proficiency in energy healing, providing alternative paths to wellness.

Embracing a holistic approach to personal growth, Dr. Jilesh empowers others to flourish intellectually, emotionally, spiritually, and professionally. A lifelong learner, he continually seeks knowledge to stay at the forefront of education, therapy, business, and energy healing.

An inspiring speaker and advocate, Dr. Jilesh spreads awareness about mental health, the importance of education, and the transformative power of energy healing. His dedication to empowering others reflects his commitment to creating a positive impact on individuals and communities alike.

Introduction

In the vast landscape of business, where competition is fierce and attention spans fleeting, one timeless truth remains unwavering: the heart of any successful enterprise beats in rhythm with its relationships. In an era defined by rapid technological advancements and ever-evolving consumer expectations, the art of customer relationship management (CRM) has emerged as the linchpin that holds the modern business world together. Yet, in this complex web of transactions, interactions, and digital touchpoints, a new dimension has emerged - one that transcends the realm of mere transactions and delves deep into the psychology of persuasion.

Welcome to a journey that will reshape your understanding of CRM, a journey where you will unlock the secrets of persuasion techniques that breathe life into relationships, transforming them from mundane connections into thriving, profitable partnerships. In the pages that follow, we delve into a landscape where data meets emotion, where strategy merges with storytelling, and where technology harmonizes with the timeless principles of human psychology.

As you embark on this voyage, you'll uncover the hidden threads that bind persuasion and CRM, weaving a tapestry of engagement that captivates, resonates, and endures. We will navigate the terrain of cognitive biases, psychological triggers, and communication nuances that steer the course of customer decisions. Yet, this is not a voyage into manipulation; rather, it is an exploration of ethical influence, a study of how businesses can genuinely connect, empathize, and inspire their customers to willingly embark on a shared journey toward success.

Picture a scenario where every interaction becomes an opportunity to foster trust, where each message resonates deeply, and where every customer journey is meticulously tailored to evoke genuine emotion. This is the realm where persuasion techniques in modern CRM come alive, forming the cornerstone of