Engageme: Will Leaders Listen?
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About this ebook
The subtext of EngageME is that engagement is critical to both personal and professional lives. Organizations and employees will appreciate, understand, and relate to a new model of personal and professional engagement.
Having articulated the problem, Dr. Vizzuso proceeds to offer specific advice, including concrete methodologies and practical recommendations to assess an organizations preparedness and correct its deficiencies. He illustrates, through real-life examples of events, how organizations succeeded or failed in their interaction with employees as well as the potential for such interactions to foster disengagement, thereby compromising patient experience and optimal institutional function and success. He proposes recommendations, including specific methodologies and metrics for initial and follow-up assessments, to restructure the very nature of organizations to improve access and communication between management and employees to promote and encourage employee engagement as well as to assess its impact on customers. He implores leadership to be proactive and accountable and to create an environment of trust and confidence amongst its workers, whereby they do not fear offering suggestions or even criticisms of the organization.
Dr. John Vizzuso
Dr. Vizzuso offers honest, real, and poignant advice for employees, leaders, and organizations. “Don’t be afraid of emotional connection with employees and peers. Lead by example and improve the engagement of your employees. Ask employees their names, get to know their hearts, and inspire them to greatness.” In the end, it is up to each individual and organization to choose whether to be engaged or disengaged. Dr. Vizzuso recently earned his doctorate in business administration from Walden University. He currently holds the position of chief executive officer for Radiology Associates of Canton and COO of RadHelp, LLC. Prior to joining the Canton groups, John held positions as a director of Radiology, vice president of Cardiovascular and Imaging Services. Dr. Vizzuso has previous experience as chief executive officer of a large medical practice and medical billing consultation service. He has started and developed over twenty-five businesses locally, nationally, and internationally over a successful twenty-five-year career. Dr. Vizzuso lives in the Cleveland, Ohio, area with his wife and has two sons. A published author and expert in the field of human relationships, Dr. Vizzuso conducts successful workshops and interventions aimed at transforming health-care organizations by improving employee engagement. Dr. Vizzuso’s other books include, The Leadership Edge (2001), The Difference: Finding the Hero within You (2004), and Shared Sacrifice: Heroes Are Always Remembered Legends Never Die (2009).
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Engageme - Dr. John Vizzuso
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