Strategic Marketing: Insights on Setting Smart Directions for Your Business
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About this ebook
Become the Master of Your Business Fate
With proper attention to marketing strategy, success is not an accident. Time spent planning where you want your business to go and the customers you prefer to serve pays off. Discover also how to earn and keep trust, build a reputation, amplify sales and set your course for profit.
Despite today's world of fierce economic, competitive and technical challenges, defining goals and maintaining your intended direction does not require an MBA or high-level number crunching. With both examples and general principles, long-time marketing consultant Marcia Yudkin shows you the key elements for determining your business fate. Learn what to do when complications and uncertainty seem to get in the way.
Marcia Yudkin is the author of 6 Steps to Free Publicity, now in its third edition, and 12 other books.
"Marcia Yudkin is the true north of marketing direction. Strategic Marketing is a compass for finding your ideal position, clients, brand, and future, as well as a superb guide to maximizing perceptions of your value and the reality of your fees." - Alan Weiss, PhD, Author, Million Dollar Consulting and Thrive!
"What's amazing about this book is the way Marcia applies the often-fuzzy, amorphous notion of 'strategy' in straightforward terms that make it easy to apply to your business. She draws a roadmap with Action Steps following each chapter, so there's crystal clarity on how to define and refine your business's strategic direction. It's like a Dummies book on marketing for Smarties." - Ann Handley, Chief Content Officer, MarketingProfs, Co-Author, Content Rules
Marcia Yudkin
Creative marketing expert Marcia Yudkin has an unparalleled ability to find the right words for a message, an unusual angle to get folks to pay attention, and the promotional strategy that pays off handsomely for her clients.Her 16 books include 6 Steps to Free Publicity, Persuading on Paper, Web Site Marketing Makeover, Meatier Marketing Copy and Freelance Writing for Magazines & Newspapers, a Book of the Month Club selection.Marcia’s articles have appeared in hundreds of magazines, including the New York Times Magazine, TWA Ambassador, USAir Magazine and Business 2.0. For eight years running, she served as an official site reviewer for the Webby Awards and has helped judge the Inc. Magazine Small Business Web Awards.She has been featured in Success Magazine, Entrepreneur, Home Office Computing, Working Woman, Women in Business, dozens of newspapers throughout the world and four times in the Sunday Boston Globe, as well as on National Public Radio.Her clients range from grizzled entrepreneurs to nervous newly self-employed professionals, from software publishers and ecommerce startups to media companies, associations and independent educational programs.Marcia Yudkin holds three Ivy League degrees, including a Ph.D. in the humanities.
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Strategic Marketing - Marcia Yudkin
Introduction
As I was organizing the chapters of this book, an email arrived from someone who said he’d been receiving my newsletter for about three years, and the time had come to hire me. When was I available for a chat about what he needed?
The same week, I advised a client who wants to build his national reputation as a medical expert that displaying little Google ads at his web site would make him seem either unsuccessful or greedy. He agreed with me that with the reputation, the higher fees and exciting opportunities he’d have would in the long run offset the near-term loss of ad income.
These two incidents illustrate the challenges and payoffs of marketing strategy. When you set strategy for yourself or your organization, you take actions that may provide little immediate evidence that they’re working, yet nevertheless they eventually bring you the kind of business success you wanted.
In this book, you learn the importance of planning for what you want and don’t want to do and have in your business. Your reward: clients you enjoy, fees that handsomely reward you and energy left over to appreciate the non-business side of your life.
Discover too the dynamics of familiarity and trust, the principles of profit and a toolkit of marketing methods that re-engineer a trickle of sales into a torrent.
The lessons apply whether you’re a wishing-was-busier solo practitioner, the harried owner of a mid-sized business or a seat-of-your-pants marketer at a sizable organization.
The chapters originate in a weekly column, The Marketing Minute, that I’ve published since 1998. You can sign up for a free email subscription at http://www.yudkin.com/markmin.htm. I’ve added action steps to deepen your understanding of the principles involved and how to apply them.
Contents
Introduction
Part I: Shaping Your Business
Put Aside Commodity Fears
Commodity? No, Opportunity.
What About Average Joe and Jane?
Avoid the Dismal Middle
Mr. Bean’s Business Philosophy
Marketing a Local Business
Building a Non-Local Clientele
Why Mentoring Produces Focus
Part II: Choosing Clients
Pursue Your Ideal Clients
Attracting the Wrong Crowd?
Identify Futile Efforts
Slim Down Your Client List
Pigeonhole Yourself, Part I
Pigeonhole Yourself, Part II
The Snowflake Principle
Part III: The Dynamics of Trust
Attract Business Via Your Reputation
Truth or Lies?
Nothing But the Truth
Seek Influencers
Target Trendsetters
Indirectly Break Through the Pack
Non-Disclosure Agreements: Caution
Hold Certain Things Close to Your Chest
Confidential Clients? Here’s What to Do
Reflections on Refunds
You’d Better Learn About the Law
Part IV: Strategic Sales Boosters
Follow Up for a Competitive Edge
Simplify Decision Making
Cross-Selling for Success
From One-timers to Long-timers
Attract or Chase?
Harness Attraction
A Customer Question is a Gift
Fending Off Free Advice Seekers
Cooperate With Competitors
Tying in With a Cause
The Best Giveaways
Dancing the Old Two-Step
The Two-Step Fills Your Dance Card
Strategically Structure Options
Be There at the Right Time
Strategic Surveys Get You Noticed
Become an Octopus
The Bigfoot Strategy
Part V: Stay in Touch, Stay in Touch
Repetition is Required
Why Persistence Pays
Repeat Those Customer Contacts!
Why Stay in Touch, Part 1
Why Stay in Touch, Part 2
Make New Customers, Keep the Old
Only Reconnect
Reactivating Customers
Facilitate Delayed Purchases
Part VI: Planning Marketing Wisely
Time to Let Go?
Strategic Opportunity Questions
A Plan Cuts Suffering
Plan Positively
Assessing the Future
Consult Your Crystal Ball
Some Campaigns Last and Last
Track Your Sales
Establish Benchmarks
Prevent Feast or Famine
Low-volume Marketing Ideas
Do-It-Once Marketing
Your By the Way
Assets
Do People Shop for What You Sell?
Part VII: Bound for Profit
Constraints Can Help
How Much Does Marketing Cost?
Raise Prices Simply
From Free to Fee
Why Would They Pay?
You Can Charge for Meetings
Perceived Value Requires a Price
Protect Your Marketing
What Tip Behavior Teaches
Recommended Books
About the Author
Part I: Shaping Your Business
Put Aside Commodity Fears
Coming to a mall near you, perhaps: a franchise charging one-third of your professional service fees.
To many service providers, this scenario gets their hearts pounding with fear. When cut-rate competitors appear, they feel their livelihood is in jeopardy. Is it?
According to an Associated Press story, traditional massage therapists have little reason to fear as a franchise called Massage Envy opens storefronts in malls offering no-frills therapeutic massages for a low monthly fee.
Nearly a quarter of Massage Envy’s customers had never before had a paid massage. In this way, the franchise is actually increasing the overall market for the service, noted the article, quoting a customer who would never have ventured into a day spa or a massage therapy studio.
Likewise, the very existence of low-cost providers helps reposition massage as an affordable indulgence rather than a luxury, encouraging more frequent usage.
Massage therapists who can demonstrate their greater experience or specialty skills (massage for athletes, pregnant women, accident victims, etc.) can most easily maintain their fees in the face of mall-ization.
Action Steps
* In two columns on a sheet of paper, list all the advantages and disadvantages of buying what you sell from a commodity provider. Highlight two or more of the disadvantages on the list and make those factors your differentiators so your ideal customers overlook or even enjoy your higher prices.
* Examine your marketing copy in the light of this question: Is it crystal clear how you differ from low-priced competition? If not, revamp how you describe your company so you highlight what buyers can’t get from the dime-a-dozen crowd.
Commodity? No, Opportunity
It’s become a commodity–you can’t charge what you used to.
I’ve heard this lament countless times, usually in a glum, helpless tone of voice followed by, I guess it’s time to change careers.
If you feel that the public shops only by price for what you sell and regards suppliers as interchangeable, look again. Almost always, you’ll see deficiencies in the way the commodity is packaged and delivered. And those point toward opportunities to serve ignored needs and rise above the slide toward ever-lower rates.
For instance, the AARP organization chewed out the cell-phone industry for making devices that are too small for folks over 50 to use and offering incomprehensible contracts and too many dead zone
surprises. The company that develops a senior-friendly product and service can quickly set