We talk so much about launches, new clients and leads but hardly ever speak about retention, even though it’s widely known that it’s easier and cheaper to sell again to the clients you already have.  Retention is so important when scaling your business, so I have a marketing and retention expert with me today, Clare Tebbet. Clare helps ambitious business owners scale their businesses with data-driven strategy and much like me, she loves metrics and marketing. What You’ll Learn In This Episode  - Why data is the pulse of your business and where to start if you’re overwhelmed with all the numbers and stats.  - How to deliver great customer service and all the elements that contribute to a high retention rate.  - What you need to have in place if you’re looking to boost your retention and why it will be easier if you’re client is at the heart of all you do.   - Some of the shocking statistics that will highlight why retention is as important as the acquisition of new clients.  Resources: - Join The High Ticket Success Sprint  - Connect with Clare on Instagram @ClareTebbettOnline - Visit the website  https://thatstrategyco.com/ - Follow me on Instagram @lisajohnsonstrategist - Follow me on Facebook @lisajohnsonstrategist - Join the discussion at @thefabulous5percent - Subscribe to my YouTube channel