When dealing with kids in a clinical setting, much of the best advice boils down to putting yourself in their shoes. Empathy is a great asset to communication with anyone. Our guests today provide examples of how to communicate successfully with kids in the clinic or hospital setting. One fellow associate even goes so far as to share a personal example of less than stellar communications he experienced in his teen years that informs his on-the-job communication style today.  SEGMENT 1: Martin King is a nurse who manages the Emergency Services Department for the Nemours Children’s Hospital in Orlando, providing oversight of its day-to-day operations. Yet his perspective on healthcare - and particularly the patient experience  - comes from his personal trials as a teen fighting for his life in a hospital designed for adults.  SEGMENT 2: Like so many doctors, Patrick Hanley who knew when he was fairly young that he wanted to go into medicine. What’s unusual about Dr. Hanley is that he even knew the speciality he wanted to pursue - endocrinology. Yet for a very specific - and personal - reason. SEGMENT 3: Kerry Collins Mooney is former teacher who now serves as a value stream specialist at Nemours. Based at the A.I. Dupont Hospital for Children, Kerry comes to Nemours by way of volunteering here along with her therapy dog, a 10-year-old shepherd mix named Dudley.